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Refund/cancellation policy

Last Updated: Feb 20, 2026

Festive Planet Inc. (“Festive Planet”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, vendor portal, or participate in our events.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Business Information

  • When vendors apply or register:

  • Business name

  • Owner name

  • Email address

  • Phone number

  • Mailing address

B. Payment Information

  • When vendors purchase booths:

  • Billing address

  • Payment method information

  • Transaction history

⚠️ Payment information is processed by third-party payment processors. Festive Planet does not store full credit card numbers.

C. Website Usage Data

When you visit our website:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visit

This may be collected through cookies and analytics tools.

2. How We Use Your Information

We use collected information to:

  • Process vendor applications

  • Manage booth purchases

  • Assign booth placement

  • Communicate event updates

  • Provide customer support

  • Comply with legal requirements

  • Improve website functionality

  • Send marketing communications (if opted in)

We may also use business names, logos, and menu descriptions for event marketing purposes.

3. Sharing of Information

We do not sell personal information.

We may share information with:

  • Event venues

  • Health departments

  • Insurance providers (if required)

  • Payment processors

  • Event partners or sponsors (limited to operational needs)

  • Government authorities if legally required

  • Only information necessary for operational or legal purposes will be shared.

4. Marketing Communications

If you provide your contact information, you may receive:

  • Event updates

  • Vendor opportunities

  • Future festival announcements

You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

5. Cookies & Analytics

  • Our website may use:

  • Cookies

  • Google Analytics

  • Tracking technologies

These tools help us:

  • Understand website traffic

  • Improve user experience

  • Monitor portal performance

6. Data Retention

We retain vendor information:

  • As long as necessary for operational purposes

  • For tax and accounting compliance

  • For legal protection

  • We may retain records for multiple years to comply with regulatory obligations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information.

However, no online system can guarantee 100% security.

Vendors use the portal at their own risk.

8. Your Rights

Depending on your state of residence, you may have rights to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion (subject to legal requirements)

  • Opt out of marketing communications

9. Children’s Privacy

Our website and vendor portal are not intended for individuals under 18.

We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

11. Multi-State Operations

Festive Planet operates events in multiple U.S. states.

Vendor information may be processed in the United States regardless of where the vendor is located.

12. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted on this page with a revised “Last Updated” date.

Continued use of the website constitutes acceptance of updates.

13. Contact Information

If you have questions about this Privacy Policy, contact:

Festive Planet Inc.
info@festiveplanet.us

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